FAQS

🧥 About Our Products

Q1: Are your kilts and Scottish outfits handmade?

Yes, all our kilts, jackets, and accessories are 100% handmade by skilled artisans to preserve traditional Scottish craftsmanship.

Q2: What materials do you use in your kilts?

We use premium acrylic wool, pure wool, and high-quality leather depending on the product. Each product page lists the exact material details.

Q3: Can I order a custom size or design?

Absolutely! We offer made-to-measure options for most kilts and jackets. Just share your measurements or design request before checkout.

Q4: Do you sell complete kilt outfits or individual items?

Both! You can buy individual kilts, sporrans, belts, and accessories, or select our complete kilt outfit packages.

Q5: Do you ship worldwide?

Yes, we offer worldwide shipping from our workshop. Delivery time varies by country.

Q6: How long does delivery take?

Standard delivery usually takes 6–7 business days, and express options are available at checkout.

Q7: How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number to monitor your parcel in real-time.

Q8: What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and all major credit/debit cards. All payments are processed securely.

Q9: Can I change or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. After that, production may have already started.

Q10: What is your return policy?

We accept returns within 30 days of delivery for unworn and unused items. Custom-made products are non-returnable unless defective.

Q11: What if my item doesn’t fit?

If your kilt or jacket doesn’t fit, contact us — we’ll help with alterations, exchanges, or remake options depending on the situation.

Q12: Do you offer wholesale or bulk discounts?

Yes! We welcome bulk and wholesale orders for retailers or events. Please contact us for custom pricing.

Q13: Do you have outfits for women and children?

Yes, we offer a range of women’s kilts, tartan skirts, and kids’ outfits to celebrate Scottish heritage for all ages.

Q14: How can I contact you?

You can reach us anytime via our Contact Us page, email, or live chat on the website. We usually reply within 24 hours.